Customer Service FAQs
When will my order be delivered?
We aim to ship all orders within 24 hours but this cannot always be guaranteed. Delivery is free, and we use an overnight express courier to ensure you get your prints quickly.
What is your returns policy?
If we shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the packaging to email@example.com. If you need to return a print for any other reason we ask you to email us within 14 working days of receiving your order. From there we will instruct you as to the next step. You will need to pay return postage for any item that is not damaged or incorrect. It is advisable to send any returns by a trackable method.
How do I place an order?
Visit the product page of the print you wish to order. Each product will have multiple size and frame options. Once you have located the correct option click the + icon to increase the quantity of the option that you require then click ‘add to basket’. Once you’ve added all the items you wish to purchase you can click the ‘checkout’ button from within the basket page and follow the instructions on the checkout page.
What methods can I use to pay?
We accept all major credit cards, including Visa/Visa Electron, Mastercard/Eurocard and American Express. We also accept PayPal.
Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available and contact our customer service team at 08458 386886 or by emailing firstname.lastname@example.org. We are unable to process cancellations for items that have already shipped.
What if my question is not listed here?
You can get in touch with us easily by clicking on our customer service messaging tool in the bottom right hand corner of the screen. If there is nobody available to answer your query straight away it will be emailed to us and someone will get back to you with an answer as soon as they can.
You can also call our customer service team on 08458 386886 within office hours 9am – 5pm.